Frequently asked questions

Someone added a comment in the bid/offer.

Go to Configuration > Participants.

Each Member State in the European Union has their own legislation regarding the maximum mass weight. In principal is 1 full container load (FCL) the minimum order quantity (MOQ) on the DAO platform. In the event that it’s not allowed to load/supply this MOQ in the specific country of origin / destination market the MCP conditions are leading. Therefore you don’t need to specify the volume in the comment box when you want to submit a bid and/or offer.

No, if you buy FCA it is bought FCA. You can give a counter bid on a DAP basis.

An ETD, or estimated time of departure, is the month - or date period - in which the product is to be shipped. An order can be placed for any ETD in the future, including the current month. ETD date ranges are shown on confirmations and order/trade info.

To divide the original volume in different portions. E.g. When you offer 66Mt you can allow max. 3 different counter parties to buy this volume (each 22Mt).

Timezones are tailored to the individual user and are updated automatically. A UK buyers’ bid/offer with a valid till time of 3pm will show as 4pm for a Central European user and 5pm for a user from Greece.

You can set your timezone by going to your Profile (User Settings / Profile). Managers can set other users' timezones by going to the Users menu (Configuration / Users).

All or part of an order is non-tradeable if it can be traded at that particular moment. That is, all relationships, credit limits etc. must be in place. To further clarify, if any aspect prevents a trade from occurring for a given volume, that volume is considered to be untradeable.

These are some of the reasons a quantity of product is not available to trade on:

• Counterparty company is related to your company
• It is your own order
• Your company account is inactive
• You do not have sufficient credit with the seller to complete the trade
• You de-selected the counterparty or the other way around

In the User Settings, there is an option to reset all individual customisations of the platform appearance. Select Reset Widget Settings to remove all the customizations made on all of your widgets.

Feedback welcome. For any comments, clarifications, queries or suggestions use the support button.

You may notice that your view of the Cream platform is different from your colleague's screen. The access to Cream's different modules differs according to each user's role. Role refers to the permissions allowed to your user account. User roles can be any of these three: Manager, Trader, or View Only. Cream Administrators and Managers can set user roles upon creation of a user account and can subsequently edit user roles.

If any problems with your permissions, contact your manager in the first instance or use the support button.

The owner of an order is the user who either entered the order, or who has subsequently made changes to the order. This means that an order can change its owner over its lifetime.

Order matching is the process of matching offers against bids. This operation is done wholly by the application without need for user intervention.

Cream employs an automated order matching algorithm that matches orders according to the product price, loading details, warehouse, and estimated time of departure (ETD). All working orders are checked for a match and filled on a First-In-First-Out (FIFO) basis based on updated date. Order matching will execute after each offer or bid is placed. This algorithm will continuously search for matching products until any of this situations are reached:

• the order is cancelled
• order validity has expired
• a matching order is found

Matching quantities (including those at a better price than requested) are turned into trades.

Offers that are awaiting a match are displayed in Trading Data / Offers while bids that are awaiting a match are displayed in Trading Data / Bids menu. These pending offers and bids are set to 'Working' status.

Completed trades appear in Trading Data / Trades menu. Note that there can be multiple trades for a single order if it has been set as splittable.

Upon a successful order matching, these background processes occur:

• The buyer company's available credit is reduced
• The individual trader’s limit gets reduced
• If the total order quantity has been filled completely, then the order status is updated to 'Traded'
• A trade is created
• Transactions are created along with double-entry posting
• The company's trust accounting balance is re-calculated, if this is below the minimum balance, then the company account is put 'On-Hold'

A notification email gets sent to both parties.